Putting all this to work

While I enjoy learning new things, I'm finding that putting all the new things from 20 for 2.0 to work is a challenge. Even though I've done the lessons, I need to do them repeatedly in a short period of time for them to become habit. And that doesn't happen. With a reference staff and really good tech people, I don't have the opportunity to revisit the lessons frequently enough to keep them sharp. And---even when the opportunity arises, those other folks--reference and tech---are here and much faster and more knowledgable than I. So it also comes down to customer service. Do we ask patrons to wait and watch a neophyte fumble through the steps to upload a picture or video? Or, do we ask the knowledgable person to help? And, I come down on the side of knowledge every time. I think that customer service and the speed we provide it is vital to the future. I'm glad I do know how to do these things, so in the unlikely event I'm the person who has to do them, I'll have some clue! But, on the whole, I think we best serve our customers by providing them with the most knowledgable people the first time.